FAQs
If you don’t see your question or the answer prompts more questions, email us or call 866-285-2516. We’re happy to help.
The Hub
Where do I log in to my account in the Hub?
When I log in to my personal account, I don't see my resource(s).
When I log in to the district account, I don't see my resource(s). What should I do?
How do I correct an email log in issue?
To correct this issue, log out of all Gmail addresses which aren't associated with your Hub account. Log back in using the Gmail address associated with your Hub account.
Or select the Username/Password option to login. You may need to do a "Forgot Password" to reset your password.
When I login, I only see a white screen, the page isn't loading, or my cursor is spinning. What's the problem I'm facing?
The first thing you need to do is to check your web browser. Make sure you are using the latest version of Chrome or Firefox for the best user experience. If you have updated your web browser and the issue still persists, the computer you're using is an older model that does not support features of newer software.
Also, please try to login from another device to see if it is your computer. Check if you can login from your phone or your home computer.
To help us solve the problem, please send a screenshot of your entire screen to support@empoweringwriters.com.
I don't see the video on the lesson pages listed with video. I can see the text, but the areas where the video should be are showing as blank or white. What should I do?
Make sure you are using the latest version of Chrome or Firefox, and that Flash Player is updated for the best user experience.
Can I project the video, student pages, and PowerPoints?
Yes
What items in the lesson pages can I download and print?
You can only download and print the PDF pages. The PowerPoints and videos are not intended to be downloaded.
Can I print the lesson pages?
You cannot print the lesson pages. We do offer Lesson Plan Organizers for HUB users. Click here to learn more.
Are the lessons in the Hub the same as the lessons in the printed guide?
Yes. We have adjusted some of the lesson procedures to incorporate embedded media.
What is the difference between the video at the top of the lessons, and the videos embedded in the lesson plan?
The video at the top of the lesson pages are teacher backgrounds and modeled lesson videos.
What is the purpose of the videos?
The purpose of the videos are to help prepare you for implementing the lesson below. The videos in the column of the lesson page are a part of the lesson, and you can play them in the classroom for the students.
How do I know when to use the Virtual Field Trips, Skill Power! PowerPoints, and animated videos?
The lesson procedure has clear instructions for using any digital classroom content.
How do I know which lessons have teacher background videos or digital classroom content?
The Introduction section of each guide contains a PDF listing of all of the professional development content and digital classroom content. You can find them divided by section and lesson. Also, each section of the guide has a "Table of Contents" for the lessons and embedded content.
How do I know how much time each lesson should take?
Our weekly pacing guides are designed to serve as a guide for teachers in the daily routine of using their resource. This ensures that the necessary skills are addressed in a timely fashion
over the course of a year. Although this is the recommended pacing, there will be times when students may require additional adjustments depending on level of ability and familiarity with the
skills
How do I access the Hub for myself (one teacher)?
Do I have to create a new Hub account if I had a trial account?
No. Any resources you purchase will appear in your Hub account.
I've signed up for a free trial. How do I access the Hub?
You will receive an email invitation with information to activate your trial account within 24 hours (Monday-Friday).
I've purchased a single user license through the EW website. How do I access the Hub?
You will receive an email invitation with information to activate your account within 24 hours (Monday-Friday). If you have an active single user account please go to https://ewaccess.com.
How long does a User License last?
All single user HUB Licenses are active for a year from purchase date. School or District licenses are set based on contract details.
Is the Hub off-line during the summer months?
No, if you have an active user license, you can access your guide(s).
Do I need to have a printed guide to go with the Hub?
No.
Do you offer school or district licenses?
Can I share my User License with another teacher?
No. We do not permit sharing a User License. COPYRIGHT LAW GUIDELINES – PLEASE READ. Our copyright agreement for a single user license allows one person to download, print, and copy FOR USE WITHIN HIS OR HER INDIVIDUAL CLASSROOM ONLY. Copying or sharing materials for use in other classrooms or for training purposes is a violation of copyright law. Use in multiple classrooms will require the purchase of additional licenses – one per classroom. Copying, recreating, or modifying this product for the intended purposes of redistributing or selling is strictly forbidden.
How do I make the connection to Google Classroom?
You can connect to Google Classroom by using the user's email address associated with the Hub account and the Google Classroom. Any other teacher using the user's email address will have access to the user's Google Classroom.
I want to purchase the Narrative Guide and the Informational Guide because I want to teach both genres. Do I have to pay for each guide subscription to access both guides?
No. You can purchase our Genre Writing Guide which includes both Narrative and Informational Writing lessons. We also offer an All In One Writing Guide which includes Narrative, Informational, Argumentative and Grammar & Mechanics lessons.
What systems can I use with Interactive Student Pages?
Empowering Writers digital guides provide interactive student pages that can be assigned to a school's LMS and completed online by the students using annotation tools.
Digital guides on the HUB can be integrated with the following learning management systems:
Google Classroom - if you use Google Classroom, your digital classrooms are automatically connected once you login to your digital guide with a Google supported email address.
Canvas, Schoology, Microsoft Office 360, Blackboard, Moodle, Classlink, Clever - if you use one of these LMS a connection must be made with your LMS by your technology department to assign and use the interactive student pages.
If you are not in a position to have the technology department at your district make this connection, you can still use the student pages in the standard PDF format with your digital classroom by following these steps:
Student pages in the standard PDF format
- download the student page PDF to your computer
- upload the PDF to your digital classrooms.
There are third party online tools on the market that allow students to annotate on a standard PDF.
I've purchased the wrong guide in the Hub. Can I exchange it?
Yes, please contact us by email or fill out this form to submit your request.
I changed grade levels, can I switch my HUB guides during the school year?
Yes, we can cancel your current subscription and reassign it to your new grade level. Just email us with the request at askus@empoweringwriters.com or fill out this form to request the change.
Can I transfer a HUB guide to another user?
Yes, please fill out this form to submit a request or send us an email to askus@empoweringwriters.com.
How is data shared when connecting a district LMS to the HUB platform?
When a district connects their LMS to Empowering Writers' HUB platform, the connection is made by a third party partner - Ed.link. Ed.link's application is the gatekeeper for information to flow between the two platforms and user access. For more information on Ed.link's privacy policy and the data collected, please visit https://ed.link/docs/
How do students see their Interactive Student pages and how do I see their submissions?
Here are example videos when using Google Classroom.
Student View - https://vimeo.com/503259062/cbbfe5e881
Teacher View - https://vimeo.com/489588807/4907f68a95
Workshops
How do I register for a workshop?
- Go to Empowering Writers Workshops.
- Select the region and workshop you would like to attend.
- Register to save your seat while you work on your PO, or pay immediately with a credit card. You can also mail us a check to our CT office at:
Empowering Writers731 Main StreetSuite 117Monroe, CT 06468
- Upon registration completion, you will receive a confirmation email with the balance due and instructions for payment.
I am an admin, can I register several teachers at a time?
- Yes, proceed to register each of your attendees by selecting "add another attendee" on the last page of each registration.
- As an admin, you will also receive a group confirmation email.
What do I need to bring to the workshop?
All workshops require the corresponding writing resource guide, which you can purchase with your registration in either print or digital format.
Upon payment of your registration, your printed guide will be mailed to you or your digital guide will be set up.
A separate guidebook for the workshop will be emailed to you prior to the workshop. Please printout to have access to it for the workshop.
I haven't received my confirmation email. How do I know if I'm registered for a particular workshop?
Or, email askus@empoweringwriters.com for another copy.
What does my fee cover?
What if I registered with a printed guide?
If you registered with a printed guide we will mail your guide to the address noted in your registration. Payment is required in-order to ship.
What if I registered with a digital guide?
If you registered with a digital guide, you will receive emails about your account setup, and how to access your guide a few days before the workshop. Please access your guide before attending the workshop. Payment must be received within 2 weeks after the workshop to keep the guide active.
What if I need to cancel?
If you need to cancel, and do so within 24 hours before the workshop, we will apply a credit for you to use for another open workshop. We do not offer refunds.
Can I send a substitute?
Yes. Please notify your workshop planner or call the CT office to make a substitution. We will need the name and email address of the new person who plans on attending.
Will I receive Continuing Education Credits (CEU's, CME's, PDU's)?
We are not a Continuing Education Provider. However, we will email you a certificate for 6 contact hours at the workshop upon completing a workshop feedback survey. Please check your spam folder if you do not see it in your Inbox.
Can you bring this workshop onsite at my school? And, can we receive additional coaching?
Yes! We conduct onsite training and coaching for thousands of educators every year. To learn more about our offerings, or to learn how we can bring tailored training to meet your school district's needs, please call 1-866-285-3516.
Ordering & Shipping
How can I order Empowering Writers materials?
Will I receive tracking information for my order?
Yes! Once your order ships, you will receive an automated email from our warehouse with your tracking information. Be sure to include a valid email address with your order! Automated emails frequently get labeled as spam, so remember to check the spam folder, too.
Will I receive a receipt for my order?
Yes! If you order with a credit card online from our website, you will receive an automated confirmation with your order. Please note, the confirmation is your receipt. If you placed your order with a purchase order, an invoice will be emailed if an email is provided or it will be mailed to you.
What if my school is tax-exempt?
If your school is tax-exempt, you will be required to submit a valid, signed and current dated tax-exempt certificate to complete your order. Once we receive this certificate, we will update your account to be tax exempt. Please submit your tax-exempt certificate as follows:
Fax: 1-203-452-8365
Email: AskUs@empoweringwriters.com
Mail to: Empowering Writers, 731 Main Street, Suite 117, Monroe, CT 06468
Why is my credit card being declined?
The most common error when entering your credit card information is an incorrect billing address. The billing address entered must match the billing address on file with the credit card authorization company. If you are still having issues, it could be that the number or expiration date was entered incorrectly.
How long does it take for my order to arrive?
We typically process orders within one business day of receiving them. We don't ship orders on weekends or on the holidays.
Most orders shipping within the United States are shipped using UPS Ground and should be delivered within 1-3 days depending on your location. Orders shipped from our Canadian warehouse are shipped using Canada Post.
Credit card authorization and verification must be completed before processing.
How much is shipping?
Shipping is included in the price of the materials. If you are outside the US, a $25 USD handling fee will be added at checkout.
Do you offer expedited shipping service?
No, we cannot offer this delivery option.
Can you ship by truck or pallet?
Orders containing more than 15 boxes will ship by truck or pallet. When we receive an order of this size, we will contact you for additional details to arrange delivery. This type of shipment requires the ability to accept a pallet and to use a lift-gate. It can also be drop-shipped with an inside delivery. Truck deliveries are typically utilized when shipping to a warehouse.
What if my order arrives incomplete?
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First, check to be sure you have received the correct number of boxes. The tracking you receive will show a tracking number for each box.
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Locate your packing slip – it is typically in Box 1.
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Follow the Unpacking Instructions provided.
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Compare the packing slip to your original order to be sure they match. Remove the contents of each box and sort the books by product number or title to be sure quantities match. Do not discard any boxes or distribute books until you are sure your order is correct. If you are still missing an item, call us at our toll-free #866-285-3516 or email us at: AskUs@empoweringwriters.com. Our shipping manager will research your order and resolve the issue.
What if I was shipped the incorrect items?
If we made a mistake, call us at our toll-free #866-285-3516 or email us at: AskUs@empoweringwriters.com and we will correct your order at no cost to you.
What if I made a mistake when ordering?
It will be your responsibility to return the unopened item(s). If replacement items need to be shipped, then we will ship those at no additional cost to you as a gesture of good business practice. Before returning any items, contact our shipping manager for instructions where to ship the return item(s) at our toll-free #866-285-3516 or email us at: AskUs@empoweringwriters.com.
What is your Return and Refund Policy?
Unopened items can be returned at your cost within 30 days. A processing fee of $40 will be deducted from your refund. Before shipping any items back, contact our shipping manager for instructions. "Sale" and "Out-of-Print" items cannot be returned or refunded.
What is your Security Policy?
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It also encrypts all of your personal information, including credit card number, name, and address—so that nobody can discover it over the Internet.
Still have questions?
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