Here are answers to some of the most Frequently Asked Questions (FAQ’s) about the Hub. If you don’t see your question or the answer prompts more questions, email us or call 866-285-2516. We’re happy to help.
Q: Where can I get a copy of the Hub Handbook?
A: The Hub Handbook can be downloaded here: The Hub Handbook
Q: Where do I login to my account in the Hub?
A: https://digital.empoweringwriters.com and click “Account Sign In” in the upper right hand corner.
Q: When I went back to the automated email I received to set up my account and clicked the button to access my account. A “Code Expired” message appeared.
A: After you’ve been through the account set up process, the link in the automated email is deactivated. To login to your Hub account, go to https://digital.empoweringwriters.com and click “Account Sign In” in the upper right hand corner.
Q: When I login, I don’t see my resource(s).
A: If you created your Hub account with a Gmail address and you have multiple Gmail addresses (ex. you have a personal Gmail address and your school email address is also powered by Gmail) make sure the Gmail address you login with is the same one your Hub account was created with. Otherwise, you will be able to login but you won’t see your resources.
To correct this, log out of all Gmail addresses that aren’t associated with your Hub account. Log back in using the Gmail address associated with your Hub account.
Q: When I login, I only see a white screen / When I login, the page isn’t loading / When I login, the cursor is just spinning.
A: The first thing to check is your web browser. Make sure you using the latest version of Chrome or Firefox for the best user experience. If you have updated your web browser and the issue still persists, the computer you’re using is an older model that does support features of newer software.
Q: I don’t see the video on the lesson pages listed with video. I see the text, but the areas where the video should be are blank/white.
A: Make sure you using the latest version of Chrome or Firefox and that the Flash Player is updated for the best user experience.
Q: Can I project the video, student pages, and PowerPoints?
Q: What items in the lesson pages can be downloaded and printed?
A: Only the PDF pages can be downloaded and printed. The PowerPoints and videos are not intended to be downloaded.
Q: Can I print the lesson pages?
A: No, the lesson pages are not intended to be printed. We are in the production process for designing “Lessons on the Move” which will have a download and print feature.
Q: Are the lessons in the Hub the lessons that are in the printed guide?
A: Yes. Some of the lesson procedures have been adjusted to incorporate embedded media.
Q: What is the difference between the video at the top of the lessons and the video in the column of the lesson page?
A: The video at the top of the lesson pages are teacher background and modeled lesson videos. The purpose of these videos are to prepare the teacher for implementing the lesson below. The videos in the column of the lesson page are a part of the lesson and are played in the classroom for the students.
Q: How do I know when to use the Virtual Field Trips, Skill Power! PowerPoints, and animated videos?
A: The lesson procedure will have clear instructions for using any digital classroom content.
Q: How do I know which lessons have teacher background videos or digital classroom content?
A: The Introduction section of each guide contains a PDF listing all of the professional development content and digital classroom content by section and lesson. In addition, each section of the guide has a Table of Contents for the lessons and embedded content.
Q: How do I know how much time each lesson should take?
A: The two main types of lessons in the guide are either foundational lessons (45 minutes) or lessons that can be done in a “brush stroke” (10-15 minutes.) The length of time for a lesson will be listed if the lesson is more than 45 minutes. The Table of Contents for each section indicates whether a lesson is a foundational lesson or a “brush stroke” lesson.
Q: How do I access the Hub for myself/one teacher?
A: Purchase a Single User License. To do so, go to the Products page and select the title and grade level you want. Proceed through the checkout process.
Q: Do I have to create a new Hub account if I had a trial account?
A: No. Any resources you purchase will appear in your Hub account.
Q: I’ve signed up for free trial. How do I access the Hub?
A: You will receive an email invitation with information to activate your trial account within 24 hours (Monday-Friday.)
Q: I’ve purchased a single user license through the EW website. How do I access the Hub?
A: You will receive an email invitation with information to activate your account within 24 hours (Monday-Friday.)
Q: How long does a User License last?
A: All User Licenses purchased before April 15th expire on June 30th of the current school year. All User Licenses purchased on/after April 15th expire on June 30th of the following school year.
Q: Is the Hub off-line during the summer months?
A: No, if you have an active user license you will be able to access your guide(s).
Q: Do I need to have a printed guide to go with the Hub?
Q: Do you offer school or district licenses?
A: Yes. For school or district licenses please contact us (email@example.com)
Q: Can I share my User License with another teacher?
A: No. Sharing a User License is not permitted. Some of the features of the Hub can be connected to a teacher’s Google Classroom. This connection is made through the user’s email address associated with the Hub account and their Google Classroom. Any other teacher using the user’s email address will have access to the user’s Google Classroom.
Q: I’ve purchased the wrong guide in the Hub. Can I exchange it?
A: Yes. Please contact us (firstname.lastname@example.org).
Q: I want to purchase the Comprehensive Narrative Guide and the Expository Guide because I want to teach both genres. Do I have to pay $75 to access to both guides?
A: No. You can purchase a Single User License for (2) Titles for $110. You can purchase multiple genres and/or multiple grade levels. Ex. if you teach both 3rd grade and 4th grade, you can purchase the Informational/Expository Guide for both grade levels for $110. Click here to purchase a 2-title license.