Empowering Writers

FAQs – Ordering & Shipping

How can I order Empowering Writers materials?

Orders can be submitted online through our Products tab, or submitted via fax, email or mail. Ordering with a Purchase Order: Purchase orders may be faxed, emailed, or mailed as follows:

If submitting an order online, the purchase order maybe uploaded and attached to the order during the checkout process. Ordering with a Credit Card: Credit cards for an online purchase will not be charged until your order ships. Accepted credit cards: MasterCard, Visa, American Express and Discover. Ordering with a check: If you are paying by check, please include the quote with the order items listed and make checks payable to: Empowering Writers. Please send to the CT address listed above.

Will I receive tracking information for my order?

Yes! Once your order ships, you will receive an automated email from our warehouse with your tracking information. Be sure to include a valid e-mail address with your order!  Automated emails frequently get labeled as spam, so remember to check the spam folder, too.

Will I receive a receipt for my order?

Yes! If you order with a credit card online from our website, you will receive an automated confirmation with your order. This is your receipt.  A formal invoice will be sent separately once your order ships.

What if my school is tax exempt?

If your school is tax exempt, you will be required to submit a valid tax exempt number with your order.  For online orders, tax exempt certificates may be uploaded during the check out process.  For all other orders, please submit your tax exempt certificate as follows:

Why is my credit card being declined?

The most common error when entering your credit card information is an incorrect billing address. The billing address entered must match the billing address on file with the credit card authorization company. If you are still having issues, it could be that the number or expiration date was entered incorrectly.

How long does it take for my order to arrive?

Orders are typically processed within one business day of receiving them. Orders are not shipped on weekends or holidays. Orders submitted by 12:00 p.m. EST are shipped the same day. Orders submitted after 12:00 p.m. EST are shipped the next business day. Most orders shipping within the United States are shipped using FedEx Ground and are delivered within 1-3 days depending on your location. Orders shipped from our Canadian warehouse are shipped using Canada Post.

Credit card authorization and verification must be completed prior to processing.

How much is shipping?

For orders shipped within the United States, the shipping and handling charge is 15% of your total order. Minimum shipping is $7.50. For orders shipped to Canada, the shipping and handling charge is 15% of your total order plus $15 handling fee.

Do you offer expedited shipping service?

No, we cannot offer this delivery option.

Can you ship by truck/pallet?

Orders containing more than 15 boxes will ship by truck/pallet. When an order of this size is received, we will contact you for additional details to arrange this delivery. This type of shipment requires the ability to accept a pallet and to use a lift-gate. It can also be drop shipped with an inside delivery. Truck deliveries are typically utilized when shipping to a warehouse.

What if my order arrives incomplete?

First, check to be sure you have received the correct number of boxes. The tracking you receive will show a tracking number for each box. Locate your packing slip – it is typically in Box 1. Follow the Unpacking Instructions provided. Compare the packing slip to your original order to be sure they match. Remove the contents of each box and sort the books by product number or title to be sure quantities match. Do not discard any boxes or distribute books until you are certain your order is correct. If you are still missing an item, call us at our toll-free #866-285-3516 or email us at: AskUs@empoweringwriters.com. Our shipping manager will research your order and resolve the issue.

What if I was shipped the incorrect items?

If we made a mistake, call us at our toll-free #866-285-3516 or email us at: AskUs@empoweringwriters.com and we will correct your order at no cost to you.

What if I made a mistake when ordering?

It will be your responsibility to return the unopened item(s). If replacement items need to be shipped, then we will ship those at no additional cost to you as a gesture of good business practice. Before returning any items, contact our shipping manager for instructions where to ship the return item(s) at our toll free #866-285-3516 or email us at: AskUs@empoweringwriters.com.

What is your Return/Refund Policy?

Unopened items can be returned at your cost for a refund within 30 days. Shipping costs are non-refundable. Before shipping any items back, contact our shipping manager for instructions.

What is your Security Policy?

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.